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dc.contributor.authorVargas-González C
dc.contributor.authorToro-Jaramillo I.-D.
dc.date.accessioned2024-07-31T21:07:24Z
dc.date.available2024-07-31T21:07:24Z
dc.date.created2023
dc.identifier.issn1203592
dc.identifier.urihttp://hdl.handle.net/11407/8568
dc.descriptionThis paper aims to put the Robert Spaemann proposal’s in dialogue with the management literature regarding the incidence of trust in company costs. Methodologically, the text “Confianza” by Spaemann (2005) is used as a guide, and a systematic literature review is conducted to explore the relationship between trust and its influence on management costs. For this purpose, a hermeneutic method based on the proposal of Gadamerian dialog is used. The main results show that when there is trust within the company and its surrounding context, there is a decrease in costs associated with control and monitoring activities, as well as the management of relationships with its stakeholders. © 2023, Pontificia Universidad Javeriana. All rights reserved.
dc.language.isospa
dc.publisherPontificia Universidad Javeriana
dc.relation.isversionofhttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85183835087&doi=10.11144%2fJaveriana.cao36.cicdrs&partnerID=40&md5=3c387c7cb558d65d204d0d304c985335
dc.sourceCuadernos de Administracion
dc.sourceCuad. Adm.
dc.sourceScopus
dc.subjectCostseng
dc.subjectManagementeng
dc.subjectSpaemanneng
dc.subjectTrusteng
dc.titleTrust and its impact on costs: A dialogue between Robert Spaemann and management [Confiança e seu impacto nos custos: Um diálogo entre Robert Spaemann e a gerência] [La confianza y su incidencia en los costos: un diálogo entre Robert Spaemann y el management]eng
dc.typearticle
dc.rights.accessrightsinfo:eu-repo/semantics/restrictedAccess
dc.publisher.programContaduría Públicaspa
dc.type.spaArtículo
dc.identifier.doi10.11144/Javeriana.cao36.cicdrs
dc.relation.citationvolume36
dc.publisher.facultyFacultad de Ciencias Económicas y Administrativasspa
dc.affiliationVargas-González, C., Universidad de Medellín, Colombia
dc.affiliationToro-Jaramillo, I.-D., Universidad Pontificia Bolivariana, Colombia
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