Impacto del uso de las tecnologías de información y las comunicaciones en la gestión judicial de la Dirección Seccional de Administración Judicial de Cúcuta

Abstract

The Superior Council of the Judiciary has advanced technological modernization programs, both judicial offices as the administration offices of the judicial branch, but it can still observe the generalization of the judicial delay and consequently the loss of credibility in the system. Objective: To determine the impact of the use of information technologies and communications in judicial management of Departmental Office of Judicial Administration Cucuta. Methods: A type of descriptive study applied to 25 judges, 115 employees of the various judicial offices and 5 judges who were key actors for the study was used. Results: The results indicate that the impact of ICT in the judicial management is moderate based on the current limitations of the flow of information with users and with other institutions of the judiciary. Conclusion: No integrated information system with all the municipalities of the region of Norte de Santander and Arauca. Additionally, although it has technological tools to maintain interaction with providers and users of judicial services, the staff of the entity not fully understood by the resistance to change that is to perform tasks differently.