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Towards a digital transformation maturity model (DMTD) for credit unions [Hacia un modelo de madurez de transformación digital (MMTD) para las cooperativas de ahorro y crédito]

dc.creatorMúnera C.P.G.
dc.creatorMarín L.M.G.
dc.creatorGómez-álvarez M.C.
dc.date2020
dc.date.accessioned2021-02-05T14:58:56Z
dc.date.available2021-02-05T14:58:56Z
dc.identifier.issn16469895
dc.identifier.urihttp://hdl.handle.net/11407/6039
dc.descriptionThe formulation and implementation of a digital transformation strategy have become a key concern for many pre-digital organizations. Consequently, there is a fundamental need to support companies in the transition to the use of technologies and to guide them to improve their capabilities in a standardized, unbiased, and repeatable manner. The paper goal is presenting the first proposal for a Digital Transformation Maturity Model (DTMM) that meets the needs and challenges of the customer experience and is aligned with the characteristics of the credit unions. The methodology used is divided into six steps, starting with a systematic review of the literature on the subject, continuing with a semi-structured interview with experts in digital transformation, and then carrying out an information gathering with experts in the cooperative sector. All the above to validate the proposal of the dimensions and maturity levels associated with the MMTD. The results obtained are an MMTD structure for the cooperative sector with seven dimensions (1) Strategy, (2) Organization, (3) Customer, (4) Ecosystems, (5) Operations, (6) Technology, and (7) Innovation and their respective components. Also, five levels are proposed to evaluate the maturity of each dimension, Pioneers (Level 5), Optimized (Level 4), Integration (Level 3), Enablement (Level 2), Initiation (Level 1), and Not initiated (Level 0). © 2020, Associacao Iberica de Sistemas e Tecnologias de Informacao. All rights reserved.
dc.language.isospa
dc.publisherAssociacao Iberica de Sistemas e Tecnologias de Informacao
dc.relation.isversionofhttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85094570836&partnerID=40&md5=3d2bb936aaae20858a88d71648d6ccce
dc.sourceRISTI - Revista Iberica de Sistemas e Tecnologias de Informacao
dc.subjectDigital strategyspa
dc.subjectDigital transformationspa
dc.subjectDigital transformation maturity modelspa
dc.subjectInnovationspa
dc.titleTowards a digital transformation maturity model (DMTD) for credit unions [Hacia un modelo de madurez de transformación digital (MMTD) para las cooperativas de ahorro y crédito]
dc.typeArticleeng
dc.rights.accessrightsinfo:eu-repo/semantics/restrictedAccess
dc.publisher.programIngeniería de Sistemasspa
dc.relation.citationvolume2020
dc.relation.citationissueE32
dc.relation.citationstartpage622
dc.relation.citationendpage634
dc.publisher.facultyFacultad de Ingenieríasspa
dc.affiliationMúnera, C.P.G., Universidad de Medellín, Medellín, 050026, Colombia
dc.affiliationMarín, L.M.G., Universidad de Medellín, Medellín, 050026, Colombia
dc.affiliationGómez-álvarez, M.C., Universidad de Medellín, Medellín, 050026, Colombia
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dc.type.versioninfo:eu-repo/semantics/publishedVersion
dc.type.driverinfo:eu-repo/semantics/article


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