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Sofia, design and implementation of a virtual assistance agent for attention a financial institution [Sofia, diseño e implementacion de un agente de atención virtual para una entidad financiera]

dc.creatorArias J.A.E.spa
dc.creatorUrrea G.spa
dc.creatorMartinez H.G.spa
dc.date.accessioned2018-10-31T13:44:23Z
dc.date.available2018-10-31T13:44:23Z
dc.date.created2018
dc.identifier.isbn9789899843486
dc.identifier.issn21660727
dc.identifier.urihttp://hdl.handle.net/11407/4898
dc.descriptionDifferent systems of human-machine interaction with capacities more and more similar to humans are diffused and generate different perspectives of incorporation in organizations. A growing trend is the construction of artificial intelligence software to execute tasks without human intervention, such as collecting and presenting information to users, making a reservation at a restaurant on a special date, and generally carrying out tasks related to customer service by automated bots for solving to solve everyday situations, normally employees in the messaging through the development of advanced conversational interfaces. The bots with the ability to simulate conversations through conversational interfaces are already a reality and their boom is increasing. A field where they have a prominent presence has to do with customer service. This paper presents the components designed and developed of a bot used by a company in the financial sector consolidated for more than a decade in Latin America to manage customer service in order to solve everyday situations. © 2018 AISTI.spa
dc.language.isospa
dc.publisherIEEE Computer Societyspa
dc.relation.isversionofhttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85049872687&doi=10.23919%2fCISTI.2018.8399336&partnerID=40&md5=1d8fa2fdbd85ee7fdb9bbd26ce9ad1ffspa
dc.sourceScopusspa
dc.subjectArtificial Intelligencespa
dc.subjectChatbotspa
dc.subjectIntelligent Agentsspa
dc.subjectNatural lenguagespa
dc.subjectArtificial intelligencespa
dc.subjectBotnetspa
dc.subjectInformation systemsspa
dc.subjectInformation usespa
dc.subjectIntelligent agentsspa
dc.subjectChatbotspa
dc.subjectConversational interfacespa
dc.subjectDesign and implementationsspa
dc.subjectFinancial institutionspa
dc.subjectHuman interventionspa
dc.subjectHuman machine interactionspa
dc.subjectNatural lenguagespa
dc.subjectPresenting informationsspa
dc.subjectSalesspa
dc.titleSofia, design and implementation of a virtual assistance agent for attention a financial institution [Sofia, diseño e implementacion de un agente de atención virtual para una entidad financiera]spa
dc.typeConference Papereng
dc.rights.accessrightsinfo:eu-repo/semantics/restrictedAccess
dc.publisher.programIngeniería de Sistemasspa
dc.contributor.affiliationArias, J.A.E., Universidad de Medellín;Urrea, G., Banco Falabella;Martinez, H.G., Banco Falabellaspa
dc.identifier.doi10.23919/CISTI.2018.8399336
dc.relation.citationvolume2018-June
dc.relation.citationstartpage1
dc.relation.citationendpage5
dc.publisher.facultyFacultad de Ingenieríasspa
dc.relation.ispartofesIberian Conference on Information Systems and Technologies, CISTIspa
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dc.type.versioninfo:eu-repo/semantics/publishedVersion
dc.type.driverinfo:eu-repo/semantics/conferenceObject


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