Mostrar el registro sencillo del ítem

Building a measurement system of higher education performance: evidence from a Latin-American country

dc.creatorHernandez-Diaz P.M.
dc.creatorPolanco J.-A.
dc.creatorEscobar-Sierra M.
dc.date2020
dc.date.accessioned2021-02-05T14:57:56Z
dc.date.available2021-02-05T14:57:56Z
dc.identifier.issn0265671X
dc.identifier.urihttp://hdl.handle.net/11407/5924
dc.descriptionPurpose: The purpose of this paper aims to propose and validate a measurement scale for integrating performance in universities with a global and local Latin-American perspective. Design/methodology/approach: This research followed a sequential, mixed-method design which uses quantitative and qualitative approaches. The data collection and analysis used two stages. The first stage was a systematic literature review analysing the data through a bibliometric analysis followed by thematic analysis. From this stage emerged the global universities' performance thematic map, a flow diagram for universities' performance system and a measurement scale. The second stage validated this scale applying a survey to the academic and administrative staff members of two Colombian private universities. A total of 705 useable responses were collected and analysed using exploratory factor analysis and the SPSS software. Findings: The results validated five dimensions (research, resources, internationalisation, extension and academics) and 15 indicators proposed to determine the performance in universities. This study concluded that the instrument developed for measuring performance is a consistent starting point for the study of universities in Latin-American countries such as Colombia. Research limitations/implications: This study empirically validated the instrument for measuring performance from a systemic perspective at universities; however, a broader validation of the measurement scale is needed in the context of developing countries in Latin America to generalise the results. Practical implications: Results provide a starting point considering the Latin-American context. They could help in future studies to improve the understanding of performance management in higher education. Originality/value: Performance in universities has created multiple parameters and indicators, generating a lack of global consensus for their measurement. Thereof, this paper contributes to filling this gap in Latin-American universities. This work postulates a starting point considering the local context from global reported findings. It integrated the relations visually for sub-dimension and performance indicators into the university performance system. From this research emerged a novel theoretical hierarchical model for measuring university performance. © 2020, Emerald Publishing Limited.
dc.language.isoeng
dc.publisherEmerald Group Holdings Ltd.
dc.relation.isversionofhttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85096343602&doi=10.1108%2fIJQRM-04-2020-0133&partnerID=40&md5=12db3a1cd1567c898a3f5079a4c8da9f
dc.sourceInternational Journal of Quality and Reliability Management
dc.subjectExploratory factor analysisspa
dc.subjectHigher educationspa
dc.subjectPerformancespa
dc.subjectThematic analysisspa
dc.subjectUniversityspa
dc.titleBuilding a measurement system of higher education performance: evidence from a Latin-American country
dc.typeArticleeng
dc.rights.accessrightsinfo:eu-repo/semantics/restrictedAccess
dc.publisher.programAdministración de Empresasspa
dc.identifier.doi10.1108/IJQRM-04-2020-0133
dc.publisher.facultyFacultad de Ciencias Económicas y Administrativasspa
dc.affiliationHernandez-Diaz, P.M., Process Engineering Department, Universidad EAFIT, Medellin, Colombia
dc.affiliationPolanco, J.-A., Economic and Administrative Sciences Faculty, Universidad de Medellin, Medellin, Colombia
dc.affiliationEscobar-Sierra, M., Economic and Administrative Sciences Faculty, Universidad de Medellin, Medellin, Colombia
dc.relation.referencesAb-Hamid, Bin, M.R., Value-based performance excellence model for higher education institutions (2015) Quality and Quantity, 49 (5), pp. 1919-1944
dc.relation.referencesAbubakar, A., Hilman, H., Kaliappen, N., New tools for measuring global academic performance (2018) Sage Open, 8 (3)
dc.relation.referencesAdina-Petruta, P., Roxana, S., Integrating six sigma with quality management systems for the development and continuous improvement of higher education institutions (2014) Procedia-Social and Behavioral Sciences, 143, pp. 643-648
dc.relation.referencesAhmad, A.R., Soon, N.K., Balanced scorecard in higher education institutions: what should be consider? (2015) Technology Management and Emerging Technologies (ISTMET), 2015 International Symposium on, pp. 64-68
dc.relation.referencesAlani, F.S., Khan, M.F.R., Manuel, D.F., University performance evaluation and strategic mapping using balanced scorecard (BSC) case study-Sohar University, Oman (2018) International Journal of Educational Management, 32 (4), pp. 689-700
dc.relation.referencesArif, M., Smiley, F.M., Baldrige theory into practice: a working model (2004) International Journal of Educational Management, 18 (5), pp. 324-328
dc.relation.referencesAsif, M., Searcy, C., A composite index for measuring performance in higher education institutions (2014) International Journal of Quality and Reliability Management, 31 (9), pp. 983-1001
dc.relation.referencesAsif, M., Searcy, C., Determining the key capabilities required for performance excellence in higher education (2014) Total Quality Management and Business Excellence, 25 (1-2), pp. 22-35
dc.relation.referencesBall, R., Halwachi, J., Performance indicators in higher education (1987) Higher Education, 16 (4), pp. 393-405
dc.relation.referencesBallard, P.J., (2013) Measuring Performance Excellence: Key Performance Indicators for Institutions Accepted into the Academic Quality Improvement Program (AQIP), , https://scholarworks.wmich.edu/dissertations/196, Doctoral Thesis Dissertation, Western Michigan University, Michigan
dc.relation.referencesBallentine, H., Eckles, J., Dueling scorecards: how two colleges utilise the popular planning method (2009) Planning for Higher Education, 37 (3), p. 27
dc.relation.referencesBecker, J.-M., Klein, K., Wetzels, M., Hierarchical latent variable models in PLS-SEM: guidelines for using reflective-formative type models (2012) Long Range Planning, 45 (5-6), pp. 359-394
dc.relation.referencesBraun, V., Clarke, V., Using thematic analysis in psychology (2006) Qualitative Research in Psychology, 3 (2), pp. 77-101
dc.relation.referencesBreakwell, G.M., Tytherleigh, M.Y., University leaders and university performance in the United Kingdom: is it ‘who’ leads, or ‘where’ they lead that matters most? (2010) Higher Education, 60 (5), pp. 491-506
dc.relation.referencesBudimir, V., Lutilsky, I.D., Idlbek, R., Performance indicators development in function of higher education quality monitoring (2016) Entrepreneurship, Business and Economics, 2, pp. 17-46. , Springer
dc.relation.referencesBurke, J.C., Minassians, H.P., The new accountability: from regulation to results (2002) New Directions for Institutional Research, 2002 (116), pp. 5-19
dc.relation.referencesCartter, A.M., (1966) An Assessment of Quality in Graduate Education, , American Council on Education, Washington
dc.relation.referencesCervone, H.F., Applied digital library project management: using Pareto analysis to determine task importance rankings (2009) OCLC Systems and Services, 25 (2), pp. 76-81
dc.relation.references(2015) Acuerdo 03 de 2014. Lineamientos Para el Proceso de Acreditación de Instituciones de Educación Superior, , http://cms.colombiaaprende.edu.co/static/cache/binaries/articles-186359_Acuerdo_3_2014_Lin_Acr_IES.pdf?binary_rand=4559, Bogotá
dc.relation.referencesChin, W.W., How to write up and report PLS analyses (2010) Handbook of Partial Least Squares, pp. 655-690. , doi:, Springer
dc.relation.referencesChinta, R., Kebritchi, M., Elias, J., A conceptual framework for evaluating higher education institutions (2016) International Journal of Educational Management, 30 (6), pp. 989-1002
dc.relation.referencesCifuentes-Madrid, J.H., Arranz-Vals, P., Deulofeu, J., Best practice in university strategic management's conceptual framework (2015) Strategic Management of Universities in the Ibero-America Region, pp. 129-146. , doi:, Springer
dc.relation.referencesCna, (2013) Lineamientos Para la Acreditación de Programas de Pregrado, , www.cna.gov.co/1741/articles-186359\_pregrado\_2013.pdf, Bogotá
dc.relation.referencesConlon, M., Performance indicators: accountable to whom? (2004) Higher Education Management and Policy, 16 (1), pp. 41-48
dc.relation.referencesCoste, A.I., Tiron-Tudor, A., Performance measurement in higher education: literature review (2015) Sea: Practical Application of Science, 3 (2), pp. 175-178
dc.relation.referencesCreswell, J.W., Mixed methods research: introduction and application (1999) Handbook of Educational Policy, pp. 455-472. , Cijek, T. (Ed.), Academic Press, San Diego, California
dc.relation.references(2019) League table, , https://www.thecompleteuniversityguide.co.uk/league-tables/university-and-subject-league-tables-methodology/, accessed, 7 February 2019
dc.relation.referencesCullen, J., Joyce, J., Hassall, T., Broadbent, M., Quality in higher education: from monitoring to management (2003) Quality Assurance in Education, 11 (1), pp. 5-14
dc.relation.referencesDe la Torre, E.M., Gómez-Sancho, J.-M., Perez-Esparrells, C., Comparing university performance by legal status: a Malmquist-type index approach for the case of the Spanish higher education system (2017) Tertiary Education and Management, 23 (3), pp. 206-221
dc.relation.referencesDiamantopoulos, A., Siguaw, J.A., Formative versus reflective indicators in organisational measure development: a comparison and empirical illustration (2006) British Journal of Management, 17 (4), pp. 263-282
dc.relation.referencesDiamantopoulos, A., Riefler, P., Roth, K.P., Advancing formative measurement models (2008) Journal of Business Research, 61 (12), pp. 1203-1218
dc.relation.referencesDillman, D.A., Hao, F., Millar, M.M., Improving the effectiveness of online data collection by mixing survey modes (2016) The SAGE Handbook of Online Research Methods, p. 220. , p., SAGE
dc.relation.referencesDurieux, V., Gevenois, P.A., Bibliometric indicators: quality measurements of scientific publication (2010) Radiology, 255 (2), pp. 342-351
dc.relation.referencesEl-Hefnawy, M.R.M., El-Bastawissy, A.H., Kadry, M.A., Towards a composite index for measuring the higher education institutions in Egypt (2014) Science and Information Conference (SAI), 2014, pp. 31-41
dc.relation.referencesField, A., (2013) Discovering Statistics Using IBM SPSS Statistics, , Sage, London
dc.relation.referencesGhosh, S., Das, N., New model of performance management and measurement in higher education sector (2013) Management, 2 (8), pp. 267-274
dc.relation.referencesGough, S., Scott, W., (2008) Higher Education and Sustainable Development: Paradox and Possibility, , Routledge, Oxford
dc.relation.referencesGudergan, S.P., Ringle, C.M., Wende, S., Will, A., Confirmatory tetrad analysis in PLS path modeling (2008) Journal of Business Research, 61 (12), pp. 1238-1249
dc.relation.referencesHenseler, J., Bridging design and behavioral research with variance-based structural equation modeling (2017) Journal of Advertising, 46 (1), pp. 178-192
dc.relation.referencesHossain, M.M., Hossain, M.A., Understanding the quality management of private universities in Bangladesh: a hierarchical model (2019) Quality Management Journal, 26 (4), pp. 191-206
dc.relation.referencesJalaliyoon, N., Bakar, N.A., Taherdoost, H., Marketisation of higher education institute
dc.relation.referencesidentifying a set of performance measurements based on analytic hierarchy process (2014) Research Journal of Applied Sciences, Engineering and Technology, 8 (8), pp. 912-918
dc.relation.referencesJarratt-Report, (1985) Report of the Steering Committee for Efficiency Studies in Universities, , University of Edinburgh, Edinburgh
dc.relation.referencesJohnes, J., Performance assessment in higher education in Britain (1996) European Journal of Operational Research, 89 (1), pp. 18-33
dc.relation.referencesKanji, G.K., Malek, A., Tambi, B.A., Total quality management in UK higher education institutions (1999) Total Quality Management, 10 (1), pp. 129-153
dc.relation.referencesKaruppusami, G., Gandhinathan, R., Pareto analysis of critical success factors of total quality management (2006) The TQM Magazine, 18 (4), pp. 372-385
dc.relation.referencesKasperavičiut, R., L'application du modèle EFQM d'excellence aux établissements de l'enseignement supérieur (2011) Viesoji Politika ir Administravimas, 10 (3), pp. 387-402
dc.relation.referencesKeçetep, İ., Özkan, I., Quality assurance in the European higher education area (2014) Procedia-Social and Behavioral Sciences, 141, pp. 660-664
dc.relation.referencesLandoni, P., Romero, C., Aseguramiento de la Calidad y Desarrollo de la Educación Superior Privada: comparaciones entre las experiencias de Argentina, Chile y Uruguay (2018) Calidad en la Educación, 25, pp. 263-282
dc.relation.referencesLemaitre, M.J., Aguilera, R., Dibbern, A., Hayt, C., Muga, A., Téllez, J., (2018) Organización de las Naciones Unidas para la Educación, la Ciencia y la Cultura (UNESCO). Centro Regional para la Educación Superior en América Latina y el Caribe (CRES). Instituto Internacional de la Unesco para la Educación Superior en América Latina y el Caribe (IESALC), , Córdoba, Argentina
dc.relation.referencesLewis, D.R., Hendel, D.D., Kallsen, L., Performance indicators as a foundation of institutional autonomy: implications for higher education institutions in Europe (2007) Tertiary Education and Management, 13 (3), pp. 203-226
dc.relation.referencesManning, T.M., Institutional effectiveness as process and practice in the American community college (2011) New Directions for Community Colleges, 2011 (153), pp. 13-21
dc.relation.referencesMasters, R.J., Leiker, L., Total quality management in higher education: applying deming's fourteen points (1992) CUPA Journal, 43 (2), pp. 27-31
dc.relation.referencesMiller, B.A., (2016) Assessing Organisational Performance in Higher Education, , John Wiley and Sons, San Francisco, California
dc.relation.references(2019) All nobel prizes, , https://www.nobelprize.org/prizes/lists/all-nobel-prizes, accessed, 25 October 2019
dc.relation.referencesPollard, E., Williams, M., Williams, J., Bertram, C., Buzzeo, J., Drever, E., Coutinho, S., (2013) How Should We Measure Higher Education? A Fundamental Review of the Performance Indicators, , Institute for Employment Studies, Brighton
dc.relation.references(2019) QS world university ranking, , https://www.topuniversities.com/qs-world-university-rankings/methodology, accessed, 2 July 2019
dc.relation.references(2019) QS stars: methodology, , https://www.topuniversities.com/qs-stars/qs-stars-methodology, accessed, 3 July 2019
dc.relation.referencesRichman, B.M., Farmer, R.N., (1974) Leadership, Goals, and Power in Higher Education, , Jossey-Bass Publishers, San Francisco
dc.relation.referencesRoose, K.D., Andersen, C.J., others, (1970) A Rating of Graduate Programs, , American Council on Education, Washington
dc.relation.referencesSarstedt, M., Hair, J.F., Jr., Cheah, J.-H., Becker, J.-M., Ringle, C.M., How to specify, estimate, and validate higher-order constructs in PLS-SEM (2019) Australasian Marketing Journal, 27 (3), pp. 197-211
dc.relation.referencesShute, S.J., Smith, P.J., Knowledge-based search tactics (1993) Information Processing and Management, 29 (1), pp. 29-45
dc.relation.referencesTambi, A.M.B.A., Ghazali, M.C., Yahya, N.B., The ranking of higher education institutions: a deduction or delusion? (2008) Total Quality Management and Business Excellence, 19 (10), pp. 997-1011
dc.relation.referencesTapinos, E., Dyson, R.G., Meadows, M., The impact of the performance measurement systems in setting the ‘direction’ in the University of Warwick (2005) Production Planning and Control, 16 (2), pp. 189-198
dc.relation.referencesTasopoulou, K., Tsiotras, G., Benchmarking towards excellence in higher education (2017) Benchmarking: An International Journal, 24 (3), pp. 617-634
dc.relation.referencesTee, K.F., Suitability of performance indicators and benchmarking practices in UK universities (2016) Benchmarking: An International Journal, 23 (3), pp. 584-600
dc.relation.referencesTerkla, D., The most common performance indicators for institutions and their boards (2011) Trusteeship, 19 (1), pp. 1-5
dc.relation.references(2019) THE World University Rankings, , https://www.timeshighereducation.com/world-university-rankings/methodology-world-university-rankings-2019, accessed, 2 July 2019
dc.relation.referencesUrdari, C., Farcas, T.V., Tiron-Tudor, A., Assessing the legitimacy of HEIs' contributions to society: the perspective of international rankings (2017) Sustainability Accounting, Management and Policy Journal, 8 (2), pp. 191-215
dc.relation.referencesVazzana, G., Elfrink, J., Bachmann, D.P., A longitudinal study of total quality management processes in business colleges (2000) The Journal of Education for Business, 76 (2), pp. 69-74
dc.relation.referencesVeiderpass, A., McKelvey, M., Evaluating the performance of higher education institutions in Europe: a nonparametric efficiency analysis of 944 institutions (2016) Applied Economics, 48 (16), pp. 1504-1514
dc.relation.referencesVerry, D., Layard, P., Cost functions for university teaching and research (1975) The Economic Journal, 85 (337), pp. 55-74
dc.relation.referencesVlăsceanu, L., Grünberg, L., Pârlea, D., (2007) Quality Assurance and Accreditation: A Glossary of Basic Terms and Definitions, , Unesco-Cepes Bucharest, Bucharest
dc.relation.referencesWang, X., (2010) Performance measurement in universities: managerial perspective, , http://purl.utwente.nl/essays/60180
dc.relation.referencesWatts, T., McNair-Connolly, C.J., New performance measurement and management control systems (2012) Journal of Applied Accounting Research, 13 (3), pp. 226-241
dc.relation.referencesWebometrics, (2019) Ranking of world universities, , http://www.webometrics.info/en/current_edition, accessed, 2 July 2019
dc.relation.referencesWelford, P.R., Breaking the link between quality and the environment: auditing for sustainability and life cycle assessment (1993) Business Strategy and the Environment, 2 (4), pp. 25-33
dc.relation.referencesHsieh, H.-F., Shannon, S.E., Three approaches to qualitative content analysis (2005) Qualitative Health Research, 15 (9), pp. 1277-1288
dc.type.versioninfo:eu-repo/semantics/publishedVersion
dc.type.driverinfo:eu-repo/semantics/article


Ficheros en el ítem

FicherosTamañoFormatoVer

No hay ficheros asociados a este ítem.

Este ítem aparece en la(s) siguiente(s) colección(ones)

Mostrar el registro sencillo del ítem