Mostrar el registro sencillo del ítem
Impact of gender on the acceptance of electronic word-of-mouth (eWOM) information in Spain
dc.creator | Sánchez Torres J.A. | |
dc.creator | Cañada F.J.A. | |
dc.creator | Moro M.L.S. | |
dc.creator | Irurita A.A. | |
dc.date | 2018 | |
dc.date.accessioned | 2021-02-05T14:59:59Z | |
dc.date.available | 2021-02-05T14:59:59Z | |
dc.identifier.issn | 1861042 | |
dc.identifier.uri | http://hdl.handle.net/11407/6143 | |
dc.description | The aim of this paper is to explore the differences between males and females in the acceptance of eWOM information. For this purpose, the Information Acceptance Model (IACM), which addresses the characteristics that are evaluated in the use and attitude towards the use of information and play a role in the purchase decision-making process, as demonstrated in the literature, has been used as a reference. An empirical model, which is expected to be validated from the information collected through an online questionnaire completed by 271 users of social networking sites in Spain, has been used. A structural equation model (SEM) is introduced to calculate the measurement structure of the variables and the relationships between them. This paper provides useful insights into the understanding of the differences in the behaviour of males and females regarding online eWOM, and therefore could imply differentiated online marketing and reputation management activities. © 2018 Tautosakos Darbai. All rights reserved. | |
dc.language.iso | eng | |
dc.publisher | Universidad Nacional Autonoma de Mexico | |
dc.relation.isversionof | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85052974285&doi=10.22201%2ffca.24488410e.2018.1428&partnerID=40&md5=9a4e2b7716ab6693d4474b4c67840842 | |
dc.source | Contaduria y Administracion | |
dc.title | Impact of gender on the acceptance of electronic word-of-mouth (eWOM) information in Spain | |
dc.type | Review | eng |
dc.rights.accessrights | info:eu-repo/semantics/restrictedAccess | |
dc.publisher.program | Mercadeo | spa |
dc.identifier.doi | 10.22201/fca.24488410e.2018.1428 | |
dc.relation.citationvolume | 63 | |
dc.relation.citationissue | 4 | |
dc.publisher.faculty | Facultad de Ciencias Económicas y Administrativas | spa |
dc.affiliation | Sánchez Torres, J.A., Universidad de Medellín, Antioquia, Colombia | |
dc.affiliation | Cañada, F.J.A., Universidad de Barcelona, España, Spain | |
dc.affiliation | Moro, M.L.S., Universidad de Barcelona, España, Spain | |
dc.affiliation | Irurita, A.A., Universidad de Barcelona, España, Spain | |
dc.relation.references | Agudo Peregrina, A.F., (2014) Análisis De Los Factores De Adopción De Comercio Electrónico En Segmentos De Consumidores Finales. Aplicación Al Caso Español, , Universidad Politecnica de Madrid. España | |
dc.relation.references | Ajzen, I., The theory of planned behavior (1991) Organizational Behavior and Human Decision Processes, 50 (2), pp. 179-211. , http://doi.org/10.1016/0749-5978(91)90020-T | |
dc.relation.references | Alreck, P., Settle, R., The hurried consumer: Time-saving perceptions of Internet and catalogue shopping (2002) Journal of Database Marketing, 10, pp. 25-35. , http://doi.org/10.1057/palgrave.jdm.3240091 | |
dc.relation.references | Arroyo-Cañada, F.-J., Gillafuente, J., Análisis de la incidencia del género en la actitud hacia el uso del t-commerce mediante la comparación de modelos estructurales (2014) Revista Electrónica De Comunicaciones Y Trabajos De ASEPUMA, 24, pp. 39-51 | |
dc.relation.references | Ba, S.P.A., Evidence of the effect of trust building technology in electronic (2002) MIS Quarterly, 26 (3), pp. 243-268. , http://doi.org/218119697 | |
dc.relation.references | Bailey, A.A., Thiscompanysucks.com: The use of the Internet in negative consumer to consumer articulations (2004) Journal of Marketing Communications, 10 (3), pp. 169-182. , http://doi.org/10.1080/1352726042000186634 | |
dc.relation.references | Balaji, M.S., Khong, K.W., Chong, A.Y.L., Determinants of negative word-of-mouth communication using social networking sites (2016) Information & Management, 53 (4), pp. 528-540. , http://doi.org/10.1016/j.im.2015.12.002 | |
dc.relation.references | Bansal, H.S., Voyer, P.A., Word-of-mouth processes within a services purchase decision context (2000) Journal of Service Research, 3 (2), pp. 166-177. , http://doi.org/10.1177/109467050032005 | |
dc.relation.references | Celik, H.E., Yilmaz, V., Extending the technology acceptance model for acceptance of e-shopping by consumers in Turkey (2011) Journal of Electronic Commerce Research, 12 (2), pp. 152-164. , http://search.proquest.com/docview/872187200?accountid=27292%5Cnhttp://www.scopus.com/inward/record.url?eid=2-s2.0-84884329240&partnerID=tZOtx3y1, Retrieved from | |
dc.relation.references | Chan, T.K.H., Cheung, C.M.K., Shi, N., Lee, M.K.O., Gender differences in satisfaction with Facebook users (2015) Industrial Management & Data Systems, 115 (1), p. 182. , http://doi.org/10.1108/IMDS-08-2014-0234 | |
dc.relation.references | Cheung, C.M.K., Thadani, D.R., The impact of electronic word-of-mouth communication: A literature analysis and integrative model (2012) Decision Support Systems, 54 (1), pp. 461-470. , http://doi.org/10.1016/j.dss.2012.06.008 | |
dc.relation.references | Cheung, C.M., Lee, M.K., Rabjohn, N., The impact of electronic word-of-mouth The acceptance of online opinions in online customer communities (2008) Internet Research, 18 (3), pp. 229-247. , http://doi.org/10.1108/10662240810883290 | |
dc.relation.references | Chiu, C.-M., Chang, C.-C., Cheng, H.-L., Fang, Y.-H., Determinants of customer repurchase intention in online shopping (2009) Online Information Review, 33 (4), pp. 761-784. , htt://doior/101108/14684520910985710 | |
dc.relation.references | Chiu, C.M., Wang, E.T.G., Fang, Y.H., Huang, H.Y., Understanding customers' repeat purchase intentions in B2C e-commerce: The roles of utilitarian value, hedonic value and perceived risk (2014) Information Systems Journal, 24 (1), pp. 85-114. , http://doi.org/10.1111/j.1365-2575.2012.00407.x | |
dc.relation.references | Chu, S.-C., Determinants of consumer engagement in electronic word-of-mouth in social networking sites (2010) Dissertation Abstracts International Section A: Humanities and Social Sciences, , http://doi.org/10.2501/IJA-30-1-047-075 | |
dc.relation.references | Chu, S.C., Kim, Y., Determinants of consumer engagement in electronic Word-Of-Mouth (eWOM) in social networking sites (2011) International Journal of Advertising, 30 (1). , http://doi.org/10.2501/IJA-30-1-047-075 | |
dc.relation.references | Churchill, G.A., Iacobucci, D., Marketing research: Methodological foundations (2004) Structural Equation Modeling, 4. , http://books.google.com/books?id=AESy0VZNv98C&pgis=1, Aufl.) | |
dc.relation.references | Davis, F.D., Perceived usefulness, perceived ease of use, and user acceptance of information technology (1989) MIS Quarterly, 13 (3), p. 319. , http://doi.org/10.2307/249008 | |
dc.relation.references | Davis, F.D., Bagozzi, R.P., Warshaw, P.R., Extrinsic and intrinsic motivation to use computers in the workplace' FRED D (1992) DAVIS. Business, 22, pp. 1111-1132. , http://unisa.summon.serialssolutions.com/link/0/eLvHCXMwQywzJ7E8sDAHdovAyy0RU_tIRb2bKEOIm2uIs4cu9JIA3WQzc2NdS4MUM9CtJWlmaabG5qAeRHJaShro1LFkYFsk2cgoKc3Y1CApOdEg2dQ00SzNAnS6jKWpqVGamWUy6Dx_vthj3RuvF3k_3-dftEkvxeYoAJEeN7s, Retrieved from | |
dc.relation.references | Erkan, I., Evans, C., The influence of eWOM in social media on consumers' purchase intentions: An extended approach to information acceptance (2016) Computers in Human Behavior, 61, pp. 47-55. , http://doi.org/10.1016/j.chb.2016.03.003 | |
dc.relation.references | Escobar-Rodríguez, T., Carvajal-Trujillo, E., Online purchasing tickets for low cost carriers: An application of the unified theory of acceptance and use of technology (UTAUT) model (2014) Tourism Management, 43, pp. 70-88. , http://doi.org/10.1016/j.tourman.2014.01.017 | |
dc.relation.references | Fishbein, M., Ajzen, I., (1975) Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research, , http://doi.org/10.1017/CBO9781107415324.004, Reading, MA: Addison-Wesley | |
dc.relation.references | Fornell, C., Larcker, D.F., Evaluating structural equation models with unobservable variables and measurement error (1981) Journal of Marketing Research, 18 (1), p. 39. , http://doi.org/10.2307/3151312 | |
dc.relation.references | Gefen, D., Straub, D.W., Boudreau, M.-C., Structural equation modeling and regression: Guidelines for research practice (2000) Communications of The Association for Information Systems, 4, p. 7. , http://doi.org/10.1.1.25.781, October | |
dc.relation.references | Goldsmith, R.R.E., Horowitz, D., Measuring motivations for online opinion seeking (2006) Journal of Interactive Advertising, 6 (2), pp. 2-14. , http://doi.org/10.1080/15252019.2006.10722114 | |
dc.relation.references | Gruen, T.W., Osmonbekov, T., Czaplewski, A.J., EWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty (2006) Journal of Business Research, 59 (4), pp. 449-456. , http://doi.org/10.1016/j.jbusres.2005.10.004 | |
dc.relation.references | Hair, J.F.J., Hult, G.T.M., Ringle, C., Sarstedt, M., A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (2014) Long Range Planning, 46. , http://doi.org/10.1016/j.lrp.2013.01.002 | |
dc.relation.references | Hennig-Thurau, T., Gwinner, K.P., Walsh, G., Gremler, D.D., Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004) Journal of Interactive Marketing, 18 (1), pp. 38-52. , http://doi.org/10.1002/dir.10073 | |
dc.relation.references | Hennig-Thurau, T., Walsh, G., Electronic word-of-mouth: Motives for and consequences of reading customer articulations on the internet (2003) … Journal of Electronic Commerce, 8 (2), pp. 51-74. , http://doi.org/10.1504/IJECRM.2008.020411 | |
dc.relation.references | Knoll, J., Advertising in social media: A review of empirical evidence (2015) International Journal of Advertising, pp. 1-35. , http://doi.org/10.1080/02650487.2015.1021898, 00 | |
dc.relation.references | Matute Vallejo, J., Polo Redondo, Y., Utrillas Acerete, A., Las características del boca-oído electrónico y su influencia en la intención de recompra online (2015) Revista Europea De Direccion Y Economia De La Empresa, 24 (2), pp. 61-75. , http://doi.org/10.1016/j.redee.2015.03.002 | |
dc.relation.references | Melorose, J., Perroy, R., Careas, S., (2013) Estratégias De Distribución Y Comportamiento De Compra Multicanal: Tendencias Y Oportunidades Para Que Fabricante Y Distribuidor Rentabilicen Sus Decisiones De Marketing, 1. , htt://doior/101017/CBO9781107415324004, Kr. Ediciones, Ed.)Statewide Agricultural Land Use Baseline 2015 Universida,. Oviedo, España | |
dc.relation.references | De Los Oviedo García, M., Muñoz Expósito, M., Castellanos-Verdugo, M., La expansión de las redes sociales. Un reto para la gestión de marketing (2015) Contabilidad Y Negocios: Revista Del Departamento Académico De Ciencias Administrativas, 10 (20), pp. 59-69. , https://dialnet.unirioja.es/descarga/articulo/5399422.pdf%5Cnhttps://dialnet.unirioja.es/servlet/extart?codigo=5399422, Retrieved from | |
dc.relation.references | Park, D.-H., Lee, J., Han, I., The effect of on-line consumer reviews on consumer purchasing intention: The moderating role of involvement (2007) International Journal of Electronic Commerce, 11 (4), pp. 125-148. , http://doi.org/10.2753/JEC1086-4415110405 | |
dc.relation.references | Petty, R.E., Cacioppo, J.T., Communication and persuasion: Central and peripheral routes to persuasion (1988) The Public Opinion Quarterly, 52 (2), pp. 262-265. , http://doi.org/10.2307/2749280 | |
dc.relation.references | Prendergast, G., Ko, D., Yuen, S.Y.V., Online word of mouth and consumer purchase intentions (2010) International Journal of Advertising, 29 (5), p. 2. , http://doi.org/10.2501/S0265048710201427 | |
dc.relation.references | Salo, M., Frank, L., User behaviours after critical mobile application incidents: The relationship with situational context (2015) Information Systems Journal, 25. , http://doi.org/10.1111/isj.12081, n/a-n/a | |
dc.relation.references | Sánchez-Torres, J.A., Arroyo-Cañada, F.X., Diferencias de la adopción del comercio electrónico entre países (2016) Suma De Negocios, 7 (16), pp. 141-150. , http://doi.org/http://dx.doi.org/10.1016/j.sumneg.2016.02.008 | |
dc.relation.references | Shen, X.L., Cheung, C.M.K., Lee, M.K.O., What leads students to adopt information from Wikipedia? An empirical investigation into the role of trust and information usefulness (2013) British Journal of Educational Technology, 44 (3), pp. 502-517. , http://doi.org/10.1111/j.1467-8535.2012.01335.x | |
dc.relation.references | Shu, M., Lavender, Scott, N., Influence of social media on Chinese students' choice of an overseas study destination: An information acceptance model perspective (2014) Journal of Travel & Tourism Marketing, 31 (2), pp. 286-302. , http://doi.org/10.1080/10548408.2014.873318 | |
dc.relation.references | Sundaram, D.S., Hills, B., Word-of-mouth communications: A motivational analysis (1998) Advances in Consumer Research, 25 (1), pp. 527-531. , http://doi.org/Article | |
dc.relation.references | Sussman, S.W., Siegal, W.S., Informational influence in organizations: An integrated approach to knowledge acceptance (2003) Information Systems Research, 14 (1), pp. 47-65. , http://doi.org/10.1017/CBO9781107415324.004 | |
dc.relation.references | Venkatesh, V., Thong, J.Y., Xu, X., Consumer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology (2012) MIS Quarterly, 36 (1), pp. 157-178 | |
dc.relation.references | Venkatesh, V., Morris, M., Davis, G., Davis, F., User acceptance of information technology: Toward a unified view (2003) MIS Quarterly, 27 (3), pp. 425-478. , http://www.vvenkatesh.com/it/organizations/Theoretical_Models.asp#Con=structdefs, Retrieved from | |
dc.relation.references | Wang, X., Yu, C., Wei, Y., Social media peer communication and impacts on purchase intentions: A consumer socialization framework (2012) Journal of Interactive Marketing, 26 (4), pp. 198-208. , http://doi.org/10.1016/j.intmar.2011.11.004 | |
dc.relation.references | Ward, J.C., Ostrom, A.L., Complaining to the masses: The role of protest framing in customer?created complaint web sites (2006) Journal of Consumer Research, 33 (2), pp. 220-230. , http://doi.org/10.1086/506303 | |
dc.relation.references | Wathen, C.N., Burkell, J., Believe it or not: Factors influencing credibility on the Web (2002) Journal of The American Society for Information Science and Technology, 53 (2), pp. 134-144. , http://doi.org/10.1002/asi.10016 | |
dc.relation.references | Wu, F., Mahajan, V., Balasubramanian, S., An analysis of E-business acceptance and its impact on business performance (2003) Journal of The Academy of Marketing Science, 31, pp. 425-447. , http://doi.org/10.1177/0092070303255379, April | |
dc.type.version | info:eu-repo/semantics/publishedVersion | |
dc.type.driver | info:eu-repo/semantics/review |
Ficheros en el ítem
Ficheros | Tamaño | Formato | Ver |
---|---|---|---|
No hay ficheros asociados a este ítem. |
Este ítem aparece en la(s) siguiente(s) colección(ones)
-
Indexados Scopus [1632]