Show simple item record

dc.contributor.authorSánchez-Torres J.A
dc.contributor.authorArroyo-Cañada F.-J
dc.contributor.authorArgila-Irurita A.
dc.descriptionThe objective of this article is to examine factors that affect the attitude to and use of tourist mobile applications. In line with previous studies, an empirical model that integrates variables of a technological nature and others related to the design and architecture of tourist apps was proposed. An online survey of 156 millennials in Spain was carried out and the data were analysed using the partial least squares methodology. The results validated the hypotheses proposed in the model, achieving a high level of statistical prediction. The results supported that, when choosing a tourist mobile application, tourists take into consideration design aspects, such as visual design and navigation design; personal aspects, such as perceived personal outcome expectations, perceived enjoyment and subjective norm; and operational aspects, such as effort expectations, performance expectations, and conversion rate. © 2021 Journal of Telecommunications and the Digital Economy. All Rights Reserved.eng
dc.publisherTelecommunications Association Inc.
dc.sourceJournal of Telecommunications and the Digital Economy
dc.titleAdoption of tourist mobile applications motivating factors for their use, an exploratory study in Spanish Millennials
dc.subject.keywordTourist Behavioureng
dc.subject.keywordTourist mobile applicationseng
dc.publisher.facultyFacultad de Ciencias Económicas y Administrativas
dc.affiliationSánchez-Torres, J.A., Universidad de Medellín, Colombia
dc.affiliationArroyo-Cañada, F.-J., University of Barcelona, Spain
dc.affiliationArgila-Irurita, A., University of Barcelona, Spain
dc.relation.referencesAllende, E., Jóvenes y hábitos de consumo en turismo (2018) Revista De Estudios De Juventud, 199 (18), pp. 47-61. ,, March
dc.relation.referencesCarter, S., Yeo, A. C. M., Mobile apps usage by Malaysian business undergraduates and postgraduates: Implications for consumer behaviour theory and marketing practice (2016) Internet Research, 26 (3), pp. 733-757. ,
dc.relation.referencesCastañeda, J. A, Martínez-Heredia, M. J, Rodríguez-Molina, M. Á., 'Explaining tourist behavioral loyalty toward mobile apps (2019) Journal of Hospitality and Tourism Technology, 10 (3), pp. 445-460. ,
dc.relation.referencesChang, I. C., Chou, P. C., Yeh, R. K. J., Tseng, H. T., Factors influencing Chinese tourists' intentions to use the Taiwan Medical Travel App (2016) Telematics and Informatics, ,
dc.relation.referencesChen, Q., Lu, Y., Gong, Y., Internal mechanism of brand app recommendation from the integrated cross-channel perspective: Evidence from the airline industry (2019) Information Technology and People, 33 (4), pp. 1076-1097. ,
dc.relation.referencesCheng, M., Jin, X., What do Airbnb users care about? An analysis of online review comments (2019) International Journal of Hospitality Management, 76 (2018), pp. 58-70. ,, April
dc.relation.referencesChoi, K., Wang, Y., Sparks, B., Travel app users' continued use intentions: It's a matter of value and trust (2018) Journal of Travel and Tourism Marketing, 36 (1), pp. 131-143. ,
dc.relation.referencesCompeau, D., Higgins, C. A., Huff, S., Social cognitive theory and individual reactions to computing technology: A longitudinal study (1999) MIS Quarterly: Management Information Systems, 23 (2), pp. 145-158. ,, June
dc.relation.referencesDay, G. S., Closing the marketing capabilities gap (2011) Journal of Marketing, 75 (4), pp. 183-195. ,
dc.relation.referencesDing, Y., Chai, K. H., Emotions and continued usage of mobile applications (2015) Industrial Management and Data Systems, 115 (5), pp. 833-852. ,
dc.relation.referencesEscobar-Rodríguez, T., Carvajal-Trujillo, E., Online purchasing tickets for low cost carriers: An application of the unified theory of acceptance and use of technology (UTAUT) model (2014) Tourism Management, 43 (1), pp. 70-88. ,
dc.relation.referencesOrange, Fundación, (2016) La transformación digital en el sector turístico, ,
dc.relation.referencesFrey, R. M., Xu, R., Ilic, A., Mobile app adoption in different life stages: An empirical analysis (2017) Pervasive and Mobile Computing, 40, pp. 512-527. ,
dc.relation.referencesGefen, D., Straub, D. W., Boudreau, M. C., Structural equation modeling and regression: Guidelines for research practice (2000) Communications of the Association for Information Systems, 4 (4), pp. 2-76. ,
dc.relation.referencesHair, J. F., Howard, M. C., Nitzl, C., Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2020) Journal of Business Research, 109, pp. 101-110. ,, December
dc.relation.referencesHair, J. F. J., Hult, G. T. M., Ringle, C., Sarstedt, M., A primer on partial least squares structural equation modeling (PLS-SEM) (2017) Long Range Planning, 46 (1-2). ,
dc.relation.referencesHenseler, J., Ringle, C. M., Sarstedt, M., A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014) Journal of the Academy of Marketing Science, 43 (1), pp. 115-135. ,
dc.relation.referencesHernández Sampieri, R., Fernandez Collado, C., Baptista Lucio, M., del, P., (2010) Metodología de la Investigación, , McGraw-Hill, México, 6th Edition
dc.relation.referencesHew, J. J., Lee, V. H., Ooi, K. B., Wei, J., What catalyses mobile apps usage intention: An empirical analysis (2015) Industrial Management and Data Systems, 115 (7), pp. 1269-1291. ,
dc.relation.referencesHui, T. K., Wan, D., Ho, A., Tourists' satisfaction, recommendation and revisiting Singapore (2007) Tourism Management, 28 (4), pp. 965-975. ,
dc.relation.referencesIskandar, Y. H. P., Sia, P. Y. H., Mobile travel Apps and generation Y in Malaysia (2020) Impact of mobile services on business development and e-commerce, pp. 186-210. ,, F. Liébana, Z. Kalini, I. R. de Luna, & I. Rodríguez-Ardura (Eds)
dc.relation.referencesJi, Y. G., Park, J. H., Lee, C., Yun, M. H., A usability checklist for the usability evaluation of mobile phone user interface (2006) International Journal of Human-Computer Interaction, 20 (3), pp. 207-231. ,
dc.relation.referencesKapoor, A. P., Vij, M., Technology at the dinner table: Ordering food online through mobile apps (2018) Journal of Retailing and Consumer Services, 43, pp. 342-351. ,, May
dc.relation.referencesKim, S., Baek, T. H., Kim, Y. K., Yoo, K., Factors affecting stickiness and word of mouth in mobile applications (2016) Journal of Research in Interactive Marketing, 10 (3), pp. 177-192. ,
dc.relation.referencesKuazuqui, E., Marketing in the new times (2018) Journal of Marketing Management, 6 (2), pp. 44-48. ,
dc.relation.referencesLeon, S., Service mobile apps: A millennial generation perspective (2018) Industrial Management and Data Systems, 118 (9), pp. 1837-1860. ,
dc.relation.referencesLin, H. Y., Hsu, M. H., Using Social Cognitive Theory to Investigate Green Consumer Behavior (2015) Business Strategy and the Environment, 24 (5), pp. 326-343. ,
dc.relation.referencesLu, J., Mao, Z., Wang, M., Hu, L., Goodbye maps, hello apps? Exploring the influential determinants of travel app adoption (2015) Current Issues in Tourism, 18 (11), pp. 1059-1079. ,
dc.relation.referencesManley, S. C., Hair, J. F., Williams, R. I., McDowell, W. C., Essential new PLS-SEM analysis methods for your entrepreneurship analytical toolbox (2020) International Entrepreneurship and Management Journal, ,
dc.relation.referencesMarino, V., Lo Presti, L., Stay in touch! New insights into end-user attitudes towards engagement platforms (2019) Journal of Consumer Marketing, 36 (6), pp. 772-783. ,
dc.relation.referencesMohsin, A., Lengler, J., Subramonian, H., The influence of Malaysian students' travel motives on their intentions to discover new places and things (2017) Annals of Leisure Research, 20 (4), pp. 490-506. ,
dc.relation.referencesMorosan, C., DeFranco, A., Modeling guests' intentions to use mobile apps in hotels: The roles of personalization, privacy, and involvement (2016) International Journal of Contemporary Hospitality Management, 28 (9), pp. 1968-1991. ,
dc.relation.referencesMunar, A. M., Jacobsen, J. K. S., Motivations for sharing tourism experiences through social media (2014) Tourism Management, 43, pp. 46-54. ,
dc.relation.referencesNah, F. F. H., Eschenbrenner, B., DeWester, D., Enhancing brand equity through flow and telepresence: A comparison of 2D and 3D online worlds (2011) MIS Quarterly: Management Information Systems, 35 (2), pp. 731-747. ,
dc.relation.referencesNewman, C. L., Wachter, K., White, A., Bricks or clicks? Understanding consumer usage of retail mobile apps (2018) Journal of Services Marketing, 32 (2), pp. 211-222. ,
dc.relation.referencesOkumus, B., Bilgihan, A., Proposing a model to test smartphone users' intention to use smart applications when ordering food in restaurants (2014) Journal of Hospitality and Tourism Technology, 5 (1), pp. 31-49. ,
dc.relation.referencesPalau-Saumell, R., Forgas-Coll, S., Sánchez-García, J., Robres, E., User acceptance of mobile apps for restaurants: An expanded and extended UTAUT-2 (2019) Sustainability, 11 (4), p. 1210. ,
dc.relation.referencesPeters, T., Işik, Ö., Tona, O., Popovič, A., How system quality influences mobile BI use: The mediating role of engagement (2016) International Journal of Information Management, 36 (5), pp. 773-783. ,
dc.relation.referencesSarstedt, M., Ringle, C. M., Cheah, J. H., Ting, H., Moisescu, O. I., Radomir, L., Structural model robustness checks in PLS-SEM (2020) Tourism Economics, 26 (4), pp. 531-554. ,
dc.relation.referencesStocchi, L., Michaelidou, N., Micevski, M., Drivers and outcomes of branded mobile app usage intention (2019) Journal of Product and Brand Management, 28 (1), pp. 28-49. ,
dc.relation.referencesTak, P., Panwar, S., Using UTAUT 2 model to predict mobile app based shopping: Evidences from India (2017) Journal of Indian Business Research, 9 (3), pp. 248-264. ,
dc.relation.referencesVenkatesh, V., Thong, J. Y., Xu, X., Consumer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology (2012) MIS Quarterly, 36 (1), pp. 157-178. ,
dc.relation.referencesVerkasalo, H., López-Nicolás, C., Molina-Castillo, F. J., Bouwman, H., Analysis of users and non-users of smartphone applications (2010) Telematics and Informatics, 27 (3), pp. 242-255. ,
dc.relation.referencesWang, Y. S., Li, H. T., Li, C. R., Zhang, D. Z., Factors affecting hotels' adoption of mobile reservation systems: A technology-organization-environment framework (2016) Tourism Management, 53, pp. 163-172. ,
dc.relation.referencesWei, K., Li, Y., Zha, Y., Ma, J., Trust, risk, and transaction intention in consumer-to-consumer e-marketplaces: An empirical comparison between buyers' and sellers' perspectives (2019) Industrial Management and Data Systems, 119 (2), pp. 331-350. ,
dc.relation.referencesWells, J. D., Valacich, J. S., Hess, T. J., What signal are you sending? How website quality influences perceptions of product quality and purchase intentions (2011) MIS Quarterly: Management Information Systems, 35 (2), pp. 373-396. ,
dc.relation.referencesWu, Y., Tao, Y., Yang, P., (2009) The discussion on influence of website usability towards user acceptability, ,, [Conference session]
dc.relation.referencesXu, F., Huang, S., Li, S., Time, money, or convenience: What determines Chinese consumers' continuance usage intention and behavior of using tourism mobile apps? (2019) International Journal of Culture, Tourism, and Hospitality Research, 13 (3), pp. 288-302. ,
dc.relation.referencesZwillenberg, P., Field, D., Dean, D., (2014) Greasing the Wheels of the Internet Economy, , Boston: Boston Consulting Group
dc.identifier.reponamereponame:Repositorio Institucional Universidad de Medellín
dc.identifier.instnameinstname:Universidad de Medellín

Files in this item


There are no files associated with this item.

This item appears in the following Collection(s)

Show simple item record