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Government influence on e-government adoption by citizens in Colombia: Empirical evidence in a Latin American context

dc.contributor.authorRamirez-Madrid J.P
dc.contributor.authorEscobar-Sierra M
dc.contributor.authorLans-Vargas I
dc.contributor.authorMontes Hincapie J.M.
dc.date.accessioned2022-09-14T14:33:47Z
dc.date.available2022-09-14T14:33:47Z
dc.date.created2022
dc.identifier.issn19326203
dc.identifier.urihttp://hdl.handle.net/11407/7475
dc.descriptionThis study aims to identify government influence in the adoption of e-government by citizens (AEC) through a case study analyzing actions in Antioquia, Colombia, to increase AEC in annual vehicle tax filing and payment services. We classified these actions employing institutional theory, institutional interventions, and legitimation strategies. An analysis correlating AEC actions (including the COVID-19 containment measures) with over 16 million transactions in these two services during 2015–2020 found a strong government influence on AEC. We established coercive pressure and conformance to the environment as important predictors of AEC, but the COVID-19 containment measures only influenced electronic tax payments. Service type was also an essential predictor for these services; however, mobilization was not. Increasing AEC should be considered a necessary objective for public administrations, especially in developing countries that face shortages of resources and facilities. © 2022 Ramirez-Madrid et al.eng
dc.language.isoeng
dc.publisherPublic Library of Science
dc.relation.isversionofhttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85125400990&doi=10.1371%2fjournal.pone.0264495&partnerID=40&md5=a01a38990579a11939be36c6697a4355
dc.sourcePLoS ONE
dc.titleGovernment influence on e-government adoption by citizens in Colombia: Empirical evidence in a Latin American context
dc.typeArticle
dc.rights.accessrightsinfo:eu-repo/semantics/restrictedAccess
dc.publisher.programAdministración de Empresas
dc.type.spaArtículo
dc.identifier.doi10.1371/journal.pone.0264495
dc.relation.citationvolume17
dc.relation.citationissue2 February
dc.publisher.facultyFacultad de Ciencias Económicas y Administrativas
dc.affiliationRamirez-Madrid, J.P., Centre of Studies in Digital Government and Mobility, Quipux, Medellín, Colombia, School of Economic and Administrative Sciences, Universidad de Medellín, Medellín, Colombia
dc.affiliationEscobar-Sierra, M., School of Economic and Administrative Sciences, Universidad de Medellín, Medellín, Colombia
dc.affiliationLans-Vargas, I., Centre of Studies in Digital Government and Mobility, Quipux, Medellín, Colombia
dc.affiliationMontes Hincapie, J.M., School of Economic and Administrative Sciences, Universidad de Medellín, Medellín, Colombia
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