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Ict validation in logistics processes: Improvement of distribution processes in a goods sector company

dc.contributor.authorCano J.A
dc.contributor.authorGómez R.A
dc.contributor.authorCortés P.
dc.date.accessioned2022-09-14T14:33:49Z
dc.date.available2022-09-14T14:33:49Z
dc.date.created2021
dc.identifier.issn22279709
dc.identifier.urihttp://hdl.handle.net/11407/7484
dc.descriptionThis article aims to improve the secondary distribution process in a mass consumer company implementing technologies, such as transport management system (TMS) to achieve the objectives set by the company. A DMAIC based methodology is proposed to define and solve structured problems related to secondary distribution, following the performance of the process based on critical to logistics (CTL) factors. The methodology prioritized the design of a master plan for the secondary distribution and the characterization of the secondary distribution process, defining the principal technologies that should compose the business architecture of the secondary distribution, with emphasis on the TMS due to its significant impact and relevance for planning, execution, and control of the distribution process. This study replaces the control component of the DMAIC with the assess component to perform the economic and productivity evaluation of the implementation of a TMS since the improvement proposals were formulated and evaluated. The results show that TMS allows the reduction of delivery time variability, order processing time, voided invoices, distribution costs, the increase in customer service and efficiency in the distribution operation and generates profitability for the medium and long term. © 2021 by the authors. Licensee MDPI, Basel, Switzerland.eng
dc.language.isoeng
dc.publisherMDPI
dc.relation.isversionofhttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85119062297&doi=10.3390%2finformatics8040075&partnerID=40&md5=accae7fcef63088b3fde427ba154b7c4
dc.sourceInformatics
dc.titleIct validation in logistics processes: Improvement of distribution processes in a goods sector company
dc.typeArticle
dc.rights.accessrightsinfo:eu-repo/semantics/restrictedAccess
dc.publisher.programAdministración de Empresas
dc.type.spaArtículo
dc.identifier.doi10.3390/informatics8040075
dc.subject.keywordDMAICeng
dc.subject.keywordICT validationeng
dc.subject.keywordLogisticseng
dc.subject.keywordSecondary distributioneng
dc.subject.keywordTechnologieseng
dc.subject.keywordTMSeng
dc.relation.citationvolume8
dc.relation.citationissue4
dc.publisher.facultyFacultad de Ciencias Económicas y Administrativas
dc.affiliationCano, J.A., Faculty of Economic and Administrative Sciences, Universidad de Medellín, Medellin, 050026, Colombia
dc.affiliationGómez, R.A., Faculty of Administration, Politécnico Colombiano Jaime Isaza Cadavid, Medellin, 050022, Colombia
dc.affiliationCortés, P., Escuela Técnica Superior de Ingeniería, Universidad de Sevilla, Camino de los Descubrimientos s/n, Sevilla, 41092, Spain
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dc.type.coarhttp://purl.org/coar/resource_type/c_6501
dc.type.versioninfo:eu-repo/semantics/publishedVersion
dc.type.driverinfo:eu-repo/semantics/article
dc.identifier.reponamereponame:Repositorio Institucional Universidad de Medellín
dc.identifier.repourlrepourl:https://repository.udem.edu.co/
dc.identifier.instnameinstname:Universidad de Medellín


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