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Development of a Chatbot with NLP for the Prefecture of Los Rios in Ecuador

dc.contributor.authorSanchez J.L.C
dc.contributor.authorRamirez G.M.V
dc.contributor.authorArango J
dc.contributor.authorMoreira F.
dc.date.accessioned2023-10-24T19:24:57Z
dc.date.available2023-10-24T19:24:57Z
dc.date.created2022
dc.identifier.isbn9789893334362
dc.identifier.issn21660727
dc.identifier.urihttp://hdl.handle.net/11407/8022
dc.description.abstractThe coronavirus has prevented face-to-face consultations of procedures in the entities, so Ecuadorian companies have opted to use technological tools to provide smooth service to their customers. Among them is the Chatbot, which allows users to receive personalized attention through a computer. This paper presents the development of a chatbot for the Prefecture of Los Rios in Ecuador. The main objective is to present the development of a chatbot for the attention and management of services offered to citizens of the Prefecture of Los Rios. Direct research for collecting the necessary information and a qualitative approach study for the development of this project involved interviews in learning about the needs and requirements of citizens. The Chatbot Prefectura Los Ríos uses frameworks for natural language processing developed from a Dialog flow tool, resulting in users' acceptance. © 2022 IEEE Computer Society. All rights reserved.eng
dc.language.isoeng
dc.publisherIEEE Computer Society
dc.relation.isversionofhttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85134815604&doi=10.23919%2fCISTI54924.2022.9820488&partnerID=40&md5=9362d622589e02e0e07dbe9dc8fca3a2
dc.sourceIberian Conf. Inf. Syst. Technol., CISTI
dc.sourceIberian Conference on Information Systems and Technologies, CISTIeng
dc.subjectArtificial Intelligenceeng
dc.subjectChatboteng
dc.subjectDialogfloweng
dc.subjectNatural Language Processingeng
dc.titleDevelopment of a Chatbot with NLP for the Prefecture of Los Rios in Ecuadoreng
dc.typeConference Paper
dc.rights.accessrightsinfo:eu-repo/semantics/restrictedAccess
dc.publisher.programIngeniería de Sistemasspa
dc.type.spaDocumento de conferencia
dc.identifier.doi10.23919/CISTI54924.2022.9820488
dc.relation.citationvolume2022-June
dc.publisher.facultyFacultad de Ingenieríasspa
dc.affiliationSanchez, J.L.C., Technology and Engineering Area, Universidad Internacional de la Rioja, Perfectura de los Rios, Ecuador
dc.affiliationRamirez, G.M.V., Engineering School, Universidad de Medellin, Medellín, Colombia
dc.affiliationArango, J., Engineering School, Universidad de Caldas, Manizales, Colombia
dc.affiliationMoreira, F., REMIT, IJP, Universidade Portucalense IEETA, Universidade de Aveiro Porto, Portugal
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dc.type.versioninfo:eu-repo/semantics/publishedVersion
dc.identifier.reponamereponame:Repositorio Institucional Universidad de Medellín
dc.identifier.repourlrepourl:https://repository.udem.edu.co/
dc.identifier.instnameinstname:Universidad de Medellín
dc.contributor.event17th Iberian Conference on Information Systems and Technologies, CISTI 2022


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