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Gamified Strategy Oriented to Decrease SPI Change Resistance: A Case Study

dc.creatorGasca-Hurtado G.P.
dc.creatorGómez-Álvarez M.C.
dc.creatorMuñoz M.
dc.creatorBetancur S.H.
dc.date2020
dc.date.accessioned2021-02-05T14:58:17Z
dc.date.available2021-02-05T14:58:17Z
dc.identifier.isbn9783030564407
dc.identifier.issn18650929
dc.identifier.urihttp://hdl.handle.net/11407/5961
dc.descriptionSoftware development companies seek to improve their processes implementing best practices through SPI initiatives. Such initiatives look for modifying the conditions and behavior of the process stakeholders. For this reason, change resistance increases the complexity of the SPI initiatives implementation; and exist a permanent search of strategies for facing with change resistance. Gamification is an alternative for influencing employee behavior, allowing them to improve the SPI initiatives. With this motivation, this paper shows a case study of the application of a gamified strategy oriented to decrease change resistance. The methodology for the strategy definition includes a sequence of steps for selecting and associating change resistance causes, change management models, and gamification principles. The study case evidences a positive impact on causes like lack of commitment management and a general improvement in the change resistance in SPI initiatives when the gamification is the central element of the strategy. © 2020, Springer Nature Switzerland AG.
dc.language.isoeng
dc.publisherSpringer
dc.relation.isversionofhttps://www.scopus.com/inward/record.uri?eid=2-s2.0-85089717240&doi=10.1007%2f978-3-030-56441-4_23&partnerID=40&md5=2bdf12468098afe5f6321ef291f16308
dc.sourceCommunications in Computer and Information Science
dc.subjectChange resistancespa
dc.subjectGamificationspa
dc.subjectSoftware process improvementspa
dc.titleGamified Strategy Oriented to Decrease SPI Change Resistance: A Case Study
dc.typeConference Papereng
dc.rights.accessrightsinfo:eu-repo/semantics/restrictedAccess
dc.publisher.programIngeniería de Sistemasspa
dc.identifier.doi10.1007/978-3-030-56441-4_23
dc.subject.keywordGamificationeng
dc.subject.keywordProcess engineeringeng
dc.subject.keywordBest practiceseng
dc.subject.keywordChange managementeng
dc.subject.keywordEmployee behavioreng
dc.subject.keywordResistance increaseeng
dc.subject.keywordStudy caseeng
dc.subject.keywordSoftware designeng
dc.relation.citationvolume1251 CCIS
dc.relation.citationstartpage313
dc.relation.citationendpage325
dc.publisher.facultyFacultad de Ingenieríasspa
dc.affiliationGasca-Hurtado, G.P., Maestría en Ingeniería de Software, Facultad de Ingenierías, Universidad de Medellín, Carrera 87 No. 30-65, Medellín, Colombia
dc.affiliationGómez-Álvarez, M.C., Maestría en Ingeniería de Software, Facultad de Ingenierías, Universidad de Medellín, Carrera 87 No. 30-65, Medellín, Colombia
dc.affiliationMuñoz, M., Centro de Investigación en Matemáticas, Avenida Lassec, Andador Galileo Galilei, Manzana, 3 Lote 7 CP, Zacatecas, ZAC 98160, Mexico
dc.affiliationBetancur, S.H., Maestría en Ingeniería de Software, Facultad de Ingenierías, Universidad de Medellín, Carrera 87 No. 30-65, Medellín, Colombia
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dc.type.versioninfo:eu-repo/semantics/publishedVersion
dc.type.driverinfo:eu-repo/semantics/other


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