Modelo de madurez de transformación digital (MMTD) para las cooperativas de ahorro y crédito en Colombia - MMTDCAC

González Múnera, Claudia Patricia

dc.contributor.advisor	Giraldo Marín, Liliana María
dc.contributor.advisor	Amaya Espinosa, William Adair
dc.contributor.author	González Múnera, Claudia Patricia
dc.coverage.spatial	Lat: 06 15 00 N degrees minutes Lat: 6.2500 decimal degrees Long: 075 36 00 W degrees minutes Long: -75.6000 decimal degrees	eng
dc.coverage.spatial	Lat: 06 15 00 N degrees minutes Lat: 6.2500 decimal degreesLong: 075 36 00 W degrees minutes Long: -75.6000 decimal degrees
dc.date	2024-01-26
dc.date.accessioned	2024-03-04T13:53:38Z
dc.date.available	2024-03-04T13:53:38Z
dc.identifier.other	T 0505 2024
dc.identifier.uri	http://hdl.handle.net/11407/8295
dc.description	La formulación e implementación de una estrategia de transformación digital (TD) se ha convertido en una preocupación clave para muchas organizaciones predigitales, dado el impacto transformador de las tecnologías digitales en casi todos los aspectos del entorno interno y externo de una organización. En consecuencia, existe una necesidad fundamental de ayudar a las empresas en la transición a las tecnologías, y guiarlas para mejorar sus capacidades de una manera estandarizada, objetiva y repetible. Esta investigación ha sido estructurada en VI partes en las que se cuenta el desarrollo de la investigación y de los objetivos propuestos. En la parte I se presentan los aspectos generales de la investigación acerca el planteamiento del problema, justificación, pregunta de investigación, hipótesis, objetivos, alcances y limitaciones. En la parte II se presenta un marco teórico, entre las actividades se realiza un relevamiento de la literatura sobre modelo de madurez (MM); se identifica, analiza y clasifica la información relacionada con los MM propuestos en el contexto de la TD y definiciones del sector cooperativo. En la parte III de exploración se consolida la revisión de literatura orientada a proponer un modelo de madurez de transformación digital (MMTD). Donde se identifican marcos de referencia como ITIL, COBIT, CMMI y Togaf y las necesidades de las cooperativas de ahorro y crédito (CAC) de Colombia. En la parte IV se expone la propuesta del modelo de madurez de transformación digital para las cooperativas de ahorro y crédito en Colombia (MMTDCAC) para Colombia. Propone la formulación de un MMTD para la capacidad de TI alineada a la estrategia digital descriptivo y multidimensional para medir el nivel de madurez de las CAC de Colombia. Un MMTD conceptual que describe dimensiones y áreas de medición. El cual adopta un enfoque investigativo realizado bajo un marco comparativo. En la parte V presenta el resultado de la aplicación de un instrumento en expertos para evaluar el Modelo de Madurez de Transformación Digital (MMTD) para las Cooperativas de Ahorro y Crédito en Colombia – MMTDCAC. La parte VI expone las conclusiones del trabajo de investigación.	spa
dc.format.extent	p. 1-126
dc.format.medium	Electrónico
dc.format.mimetype	application/pdf
dc.language.iso	spa
dc.publisher	Universidad de Medellín	spa
dc.rights.uri	http://creativecommons.org/licenses/by-nc/4.0	*
dc.subject	Transformación digital	spa
dc.subject	Modelo de madurez	spa
dc.subject	Modelo de madurez de transformación digital	spa
dc.subject	Dimensiones	spa
dc.subject	Áreas de medición	spa
dc.title	Modelo de madurez de transformación digital (MMTD) para las cooperativas de ahorro y crédito en Colombia - MMTDCAC	spa
dc.rights.accessrights	info:eurepo/semantics/openAccess
dc.publisher.program	Maestría en Gestión de la Información y el Conocimiento	spa
dc.subject.lemb	Administración del conocimiento	spa
dc.subject.lemb	Bancos cooperativos - Colombia	spa
dc.subject.lemb	Cambio organizacional	spa
dc.subject.lemb	Innovaciones tecnológicas	spa
dc.relation.citationstartpage	1
dc.relation.citationendpage	126
dc.audience	Comunidad Universidad de Medellín	spa
dc.publisher.faculty	Facultad de Ingenierías	spa
dc.publisher.place	Medellín	spa
dc.type.hasversion	publishedVersion
dc.type.hasversion	info:eu-repo/semantics/acceptedVersion
dc.relation.references	Svyatoslav Kotusev, “TOGAF Version 9.2: What’s New?,” vol. 59564, no. June, pp. 1–4, 2018.
dc.relation.references	“Supersolidaria.” [Online]. Available: http://www.supersolidaria.gov.co/
dc.relation.references	O. Lorenzo Ochoa, “Cultura digital: construyendo nuevos comportamientos y hábitos en la organización para maximizar el potencial de la tecnología,” Boletín de estudios económicos, vol. 71, no. 217, pp. 71–83, 2016.
dc.relation.references	M. C. Paulk, B. Curtis, and M. B. Chrissis, “Capability Maturity Model, Version 1.1,” IEEE Softw, vol. 10, no. 4, pp. 18–27, 1993, doi: 10.1109/52.219617.
dc.relation.references	T. Mettler and P. Rohner, “Situational maturity models as instrumental artifacts for organizational design,” Proceedings of the 4th International Conference on Design Science Research in Information Systems and Technology, DESRIST ’09, no. January, 2009, doi: 10.1145/1555619.1555649.
dc.relation.references	“Introduction to the Modernisation Maturity Model and its Roadmap - Roadmap for Implementing Modernstats Standards - UNECE Statistics Wikis,” 2017.
dc.relation.references	S. Chanias and T. Hess, “How digital are we? Maturity models for the assessment of a company’s status in the digital tranHowsformation,” Management Report, vol. 2, no. 16, pp. 1–14, 2016.
dc.relation.references	“Cintel,” Revista RTC 79.
dc.relation.references	P. Parviainen, M. Tihinen, J. Kääriäinen, and S. Teppola, “Tackling the digitalization challenge: How to benefit from digitalization in practice,” International Journal of Information Systems and Project Management, vol. 5, no. 1, pp. 63–77, 2017, doi: 10.12821/ijispm050104.
dc.relation.references	A. Andal-Ancion, P. A. Cartwright, and G. S. Yip, “The digital transformation of traditional businesses,” MIT Sloan Manag Rev, vol. 44, no. 4, pp. 34–41, 2003.
dc.relation.references	E. Piccinini, A. Hanelt, R. W. Gregory, and L. M. Kolbe, “Transforming industrial business: The impact of digital transformation on automotive organizations,” in 2015 International Conference on Information Systems: Exploring the Information Frontier, ICIS 2015, University of Göttingen, Department of Information Management, Platz der Göttinger Sieben 5, Göttingen, 37073, Germany: Association for Information Systems, 2015.
dc.relation.references	M. Kotarba, “Digital transformation of business models,” Foundations of Management, vol. 10, no. 1, pp. 123–142, 2018, doi: 10.2478/fman-2018-0011.
dc.relation.references	M. Ulieru and S. Grobbelaar, “Engineering industrial ecosystems in a networked world,” in INDIN 2007 - 5th IEEE International Conference on Industrial Informatics, IEEE, 2007, pp. 5–11. doi: 10.1109/INDIN.2007.4384717.
dc.relation.references	L. Canetta, A. Barni, and E. Montini, “Development of a Digitalization Maturity Model for the Manufacturing Sector,” in 2018 IEEE International Conference on Engineering, Technology and Innovation, ICE/ITMC 2018, University of Applied Sciences and Arts of Southern Switzerland, Department of Innovative Technologies, Manno, Switzerland: Institute of Electrical and Electronics Engineers Inc., 2018, p. [1] L. Canetta, A. Barni, and E. Montini, “Develop. doi: 10.1109/ICE.2018.8436292.
dc.relation.references	J. Bughin, L. LaBerge, and A. Mellbye, “The case for digital reinvention,” McKinsey Quarterly, vol. 2017, no. 1, pp. 26–41, 2017.
dc.relation.references	E. Gökalp, U. Şener, and P. E. Eren, “Development of an assessment model for industry 4.0: Industry 4.0-MM,” 17th International Conference on Software Process Improvement and Capability Determination, SPICE 2017, vol. 770. Springer Verlag, Informatics Institute, Middle East Technical University, Ankara, Turkey, pp. 128–142, 2017. doi: 10.1007/978-3-319-67383-7_10.
dc.relation.references	A. Rossmann, “Digital maturity: Conceptualization and measurement model,” in 39th International Conference on Information Systems, ICIS 2018, Reutlingen University, Alteburgstr 150, Reutlingen, 72762, Germany: Association for Information Systems, 2018.
dc.relation.references	A. Uhl, M. Born, A. Koschmider, and T. Janasz, “word,” in Digital Enterprise Transformation: A Business-Driven Approach to Leveraging Innovative IT, Business Transformation Academy, SAP AG, Germany: Taylor and Francis, pp. 27–60. doi: 10.4324/9781315577166. “https://www.confecoopantioquia.coop”.
dc.relation.references	“Supersolidaria”.
dc.relation.references	“colombiacooperativa.coop.” [Online]. Available: https://colombiacooperativa.coop/
dc.relation.references	I. M. Sebastian, K. G. Moloney, J. W. Ross, N. O. Fonstad, C. Beath, and M. Mocker, “How big old companies navigate digital transformation,” MIS Quarterly Executive, vol. 16, no. 3, pp. 197–213, 2017.
dc.relation.references	J. D. Herbsleb and D. R. Goldenson, “Systematic survey of CMM experience and results,” in Proceedings of the 1996 18th International Conference on Software Engineering, Carnegie Mellon Univ, Pittsburgh, United States: IEEE, 1995, pp. 323–330.
dc.relation.references	A maturity model for assessing Industry 4.0 readiness and maturity of manufacturing enterprises, “The maturity of maturity model research: A systematic mapping study,” Inf Softw Technol, vol. 54, no. 12, pp. 1317–1339, 2012, doi: 10.1016/j.infsof.2012.07.007.
dc.relation.references	O. Valdez-de-leon, C. Christensen, and O. Valdez-de-leon, “A Digital Maturity Model for Telecommunications Service Providers A Digital Maturity Model for Telecommunications Service Providers,” vol. 6, no. 8, pp. 19–32, 2016.
dc.relation.references	K. J. and J. Thomas, “Project Management Maturity Models: The Silver Bullets of Competitive Advantage?,” Project Management Journal, vol. 33, no. 4, pp. 4–14, 2002.
dc.relation.references	T. de Bruin, M. Rosemann, R. Freeze, and U. Kulkarni, “Understanding the main phases of developing a maturity assessment model,” in 16th Australasian Conference on Information Systems, ACIS 2005, Faculty of Information Technology, Queensland University of Technology, Brisbane, QLD, Australia, 2005.
dc.relation.references	J. Becker, R. Knackstedt, and J. Pöppelbuß, “Developing Maturity Models for IT Management,” Business & Information Systems Engineering, vol. 1, no. 3, pp. 213–222, 2009, doi: 10.1007/s12599-009-0044-5.
dc.relation.references	R. L. Nolan, “Managing Crises of Data Processing,” Harv Bus Rev, vol. 3, no. 4, 1979.
dc.relation.references	D. Zubrow, D. Goldenson, W. Hayes, and M. Paulk, “Software Quality and the Capability Maturity Model,” Commun ACM, vol. 40, no. 6, pp. 30–40, 1997, doi: 10.1145/255656.255692.
dc.relation.references	J. Pöppelbuß and M. Röglinger, “What makes a useful maturity model? A framework of general design principles for maturity models and its demonstration in business process management,” in 19th European Conference on Information Systems - ICT and Sustainable Service Development, ECIS 2011, European Research Center for Information Systems, University of Münster, Leonardo-Campus 3, 48149 Münster, Germany, 2011.
dc.relation.references	A. J. Pulkkinen, V. V Vainio, S.-P. Leino, and J.-P. Anttila, “Modelling of digital extended enterprise,” in 20th International Dependency and Structure Modeling Conference, DSM 2018, B. L., L. C., B. T.R., and E. S.D., Eds., Tampere University of Technology, Department of Technical Sciences, Korkeakoulunkatu 6, PO Box 589, Tampere, 33101, Finland: Lehrstuhl fur Produktentwicklung und Leichtbau, 2018, pp. 139–148.
dc.relation.references	C. Casado-Lumbreras, A. Hernández-López, R. Colomo-Palacios, and P. Soto-Acosta, “Personnel performance appraisal coverage in ITIL, COBIT, and CMMI: A study from the perspective of people-CMM,” in Governance, Communication, and Innovation in a Knowledge Intensive Society, Faculty of Education, Universidad Complutense de Madrid, Spain: IGI Global, 2013, pp. 77–87. doi: 10.4018/978-1-4666-4157-0.ch007.
dc.relation.references	S. M. Ali, T. R. Soomro, and M. N. Brohi, “Mapping information technology infrastructure library with other information technology standards and best practices,” Journal of Computer Science, vol. 9, no. 9, pp. 1190–1196, 2013, doi: 10.3844/jcssp.2013.1190.1196.
dc.relation.references	A. L. 2019. A. rights Reserved., “ITIL® Foundation V4,” 2019.
dc.relation.references	ISACA, “COBIT 2019. Introducción y metodología,” 2019.
dc.relation.references	A. M. Analysis, “Scopus - Print Document https://www-scopus-com.dbcientificas.udem.edu.co/citation/print.uri?o...,” no. 2005, pp. 2011–2013, 2022, doi: 10.1007/978-3-030-36674-2.
dc.relation.references	J. Pöppelbuß and M. Röglinger, “What makes a useful maturity model? A framework of general design principles for maturity models and its demonstration in business process management,” 19th European Conference on Information Systems, ECIS 2011, 2011.
dc.relation.references	J. Pöppelbuß and M. Röglinger, “What makes a useful maturity model? A framework of general design principles for maturity models and its demonstration in business process management,” in 19th European Conference on Information Systems - ICT and Sustainable Service Development, ECIS 2011, European Research Center for Information Systems, University of Münster, Leonardo-Campus 3, 48149 Münster, Germany, 2011. [Online]. Available: https://www.scopus.com/inward/record.uri?eid=2-s2.0-84870635457&partnerID=40&md5=c39d0bc02da88771fc3a39b26b4d4202
dc.relation.references	“No Title.” [Online]. Available: https://www.centrosdetransformaciondigital.gov.co/695/articles-78552_archivo_pdf.pdf
dc.relation.references	“Modelo Madurez Impulsa Colombia”.
dc.relation.references	“www.supersolidaria.gov.co”, [Online]. Available: www.supersolidaria.gov.co
dc.relation.references	“Centros de Transformación Digital Empresarial”.
dc.relation.references	“Penetration of Information Technology in Organizations: A Comparative Study Using Stage Models and Transaction Costs,” Scandinavian Journal of Information Systems:, vol. 3, no, pp. 87–109, 1991.
dc.relation.references	M. Colli, O. Madsen, U. Berger, C. Møller, B. V Wæhrens, and M. Bockholt, “Contextualizing the outcome of a maturity assessment for Industry 4.0,” IFAC-PapersOnLine, vol. 51, no. 11, pp. 1347–1352, 2018, doi: 10.1016/j.ifacol.2018.08.343.
dc.relation.references	P. G. and H. Solli‐Sæther, “Towards a stage theory for industrial management research,” vol. 109, pp. 1264–1273, 2009.
dc.relation.references	“https://ascoop.coop”.[48] P. G. and H. Solli‐Sæther, “Towards a stage theory for industrial management research,” vol. 109, pp. 1264–1273, 2009.
dc.relation.references	“www.supersolidaria.gov.co”.
dc.relation.references	C. Leyh, K. Bley, T. Schaffer, and S. Forstenhausler, “SIMMI 4.0-a maturity model for classifying the enterprise-wide it and software landscape focusing on Industry 4.0,” in 2016 Federated Conference on Computer Science and Information Systems, FedCSIS 2016, G. M., P. M., and M. L., Eds., Technische Universität Dresden, Department of Information Systems, Esp. IS in Manufacturing and Commerce, Helmholtzstr. 10, Dresden, 01069, Germany: Institute of Electrical and Electronics Engineers Inc., 2016, pp. 1297–1302. doi: 10.15439/2016F478.
dc.relation.references	“Supersolidaria”.
dc.relation.references	“https://www.funcionpublica.gov.co/eva/gestornormativo/norma.php?i=3433”.
dc.relation.references	K. Jung, B. Kulvatunyou, S. Choi, and M. P. Brundage, “An overview of a smart manufacturing system readiness assessment,” IFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2016, vol. 488. Springer New York LLC, National Institute of Standards and Technology (NIST), Gaithersburg, MD, United States, pp. 705–712, 2016. doi: 10.1007/978-3-319-51133-7_83.
dc.relation.references	“Supersolidaria”, [Online]. Available: http://www.supersolidaria.gov.co/
dc.relation.references	“http://www.constitucioncolombia.com/titulo-2/capitulo-1/articulo-38”.
dc.relation.references	“http://www.constitucioncolombia.com/titulo-2/capitulo-2/articulo-58”.
dc.relation.references	J. Pérez, “Revisión sistemática de literatura en Ingeniería Ampliada y actualizada,” Segunda edición, no. April, pp. 0–183, 2019.
dc.relation.references	R. J. Iv, “Revisión sistemática de literatura en Ingeniería como apoyo a la Consultoría basada en Investigación,” Universidad, Ciencia y Tecnología, vol. 17, no. 66, pp. 38–48, 2013.
dc.relation.references	Y.-Y. K. Chen, Y.-L. Jaw, and B.-L. Wu, “Effect of digital transformation on organisational performance of SMEs: Evidence from the Taiwanese textile industry’s web portal,” Internet Research, vol. 26, no. 1, pp. 186–212, 2016, doi: 10.1108/IntR-12-2013-0265.
dc.relation.references	J. iván P. Rave, “Revisión sistemática de literatura en ingeniería. 2a. Ed. (Colombia),” p. 184, 2019.
dc.relation.references	R. Teichert, “Digital transformation maturity: A systematic review of literature,” Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, vol. 67, no. 6, pp. 1673–1687, 2019, doi: 10.11118/actaun201967061673.
dc.relation.references	A. Schumacher, S. Erol, and W. Sihn, “A Maturity Model for Assessing Industry 4.0 Readiness and Maturity of Manufacturing Enterprises,” in 6th International Conference on Changeable, Agile, Reconfigurable and Virtual Production, CARV 2016, N. S. and N. A., Eds., Fraunhofer Austria Research GmbH, Theresianumgasse 7, Vienna, 1040, Austria: Elsevier B.V., 2016, pp. 161–166. doi: 10.1016/j.procir.2016.07.040.
dc.relation.references	M. Guarino, M. A. Di Palma, T. Menini, and M. Gallo, “Digital transformation of cultural institutions: a statistical analysis of Italian and Campania GLAMs,” Qual Quant, 2019, doi: 10.1007/s11135-019-00889-3.
dc.relation.references	S. Mittal, D. RomeroMittal, S., Mittal, S., RomeroMittal, S., Romero, D., & Wuest, T. (2018). Towards a smart manufacturing maturity model for SMEs (SM3E). In M. I., P. J., L. G.M., von C. G., & K. D. (Eds.), IFIP WG 5.7 International Conference on Advances in Producti, and T. Wuest, “Towards a smart manufacturing maturity model for SMEs (SM3E),” IFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2018, vol. 536. Springer New York LLC, Industrial and Management Systems Engineering, Benjamin M. Statler College of Engineering and Mineral Resources, West Virginia University, Morgantown, WV, United States, pp. 155–163, 2018. doi: 10.1007/978-3-319-99707-0_20.
dc.relation.references	C. Leyh, K. Bley, T. Schaffer, and S. Forstenhausler, “SIMMI 4.0-a maturity model for classifying the enterprise-wide it and software landscape focusing on Industry 4.0,” in 2016 Federated Conference on Computer Science and Information Systems, FedCSIS 2016, G. M., P. M., and M. L., Eds., Technische Universität Dresden, Department of Information Systems, Esp. IS in Manufacturing and Commerce, Helmholtzstr. 10, Dresden, 01069, Germany: Institute of Electrical and Electronics Engineers Inc., 2016, pp. 1297–1302. doi: 10.15439/2016F478.
dc.relation.references	K. Jung, B. Kulvatunyou, S. Choi, and M. P. Brundage, “An overview of a smart manufacturing system readiness assessment,” IFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2016, vol. 488. Springer New York LLC, National Institute of Standards and Technology (NIST), Gaithersburg, MD, United States, pp. 705–712, 2016. doi: 10.1007/978-3-319-51133-7_83.
dc.relation.references	T. Catlin, J. Scanlan, and P. Willmott, “Raising your Digital Quotient,” McKinsey Quarterly, no. 3, pp. 30–43, 2015.
dc.relation.references	A. Uhl, M. Born, A. Koschmider, and T. Janasz, “word,” in Digital Enterprise Transformation: A Business-Driven Approach to Leveraging Innovative IT, Business Transformation Academy, SAP AG, Germany: Taylor and Francis, pp. 27–60. doi: 10.4324/9781315577166.
dc.relation.references	O. L. Ochoa, “Modelos De Madurez Digital: ¿En Qué Consisten Y Qué Podemos Aprender De Ellos? Digital Maturity Models: What Are They and What Can We Learn From Them?,” Boletin De Estudios Economicos, no. December 2016, p. 219, 2016.
dc.relation.references	“TM Forum”.
dc.relation.references	M. de T. de la I. y las C. Minitic, “iNNpulsa Colombia – Desarrollo Empresarial MINTIC – Subdirección de Comercio Electrónico,” 2018.
dc.relation.references	“Modelo de Madurez de Transformación Digital (MMTD) y la Generación de Iniciativas”.
dc.relation.references	M. G. and S. VanBoskirk, “The Digital Maturity Model 4 . 0,” Forrester, pp. 0–17, 2016.
dc.relation.references	A. Back and S. Berghaus, “Digital Maturity & Transformation Studie: Über das Digital Maturity Model,” Universität St. Gallen, vol. 2, no. November, pp. 1–19, 2016.
dc.relation.references	C. Minonne, R. Wyss, K. Schwer, D. Wirz, and C. Hitz, “Digital maturity variables and their impact on the enterprise architecture layers,” Problems and Perspectives in Management, vol. 16, no. 4, pp. 141–154, 2018, doi: 10.21511/ppm.16(4).2018.13.
dc.relation.references	“Modelo de Madurez de Transformación Digital (MMTD) y la Generación de Iniciativas”.
dc.relation.references	S. Buckl, A. M. Ernst, F. Matthes, R. Ramacher, and C. M. Schweda, “Using enterprise architecture management patterns to complement TOGAF,” in 13th IEEE International Enterprise Distributed Object Computing Conference, EDOC 2009, Department of Informatics 19, Technische Universität München, Germany, 2009, pp. 34–41. doi: 10.1109/EDOC.2009.30.
dc.relation.references	I. Hamzane and A. Belangour, “A Multi-criteria Analysis and Advanced Comparative Study Between IT Governance References,” Advances in Intelligent Systems and Computing, vol. 1105 AISC, no. May, pp. 39–52, 2020, doi: 10.1007/978-3-030-36674-2_5.
dc.relation.references	A. Hochstein, R. Zamekow, and W. Brenner, “ITIL as common practice reference model for IT service management: Formal assessment and implications for practice,” in 2005 IEEE International Conference on e-Technology, e-Commerce and e-Service, EEE-05, Institute for Information Management, University of St. Gallen, Mueller-Friedbergstr. 8, CH-9000 St. Gallen, Switzerland, 2005, pp. 704–710. doi: 10.1109/EEE.2005.86.
dc.relation.references	T. Schäffer and L. Bay, “The application of the maturity model simmi 4.0 in selected enterprises,” in America􀳦s Leyh, C Bley, KConference on Information Systems: A Tradition of Innovation, AMCIS 2017, Technische Universität Dresden, Chair of Information Systems, Germany: Americas Conference on Information Systems, 2017.
dc.relation.references	C. Okoli and S. D. Pawlowski, “The Delphi method as a research tool: An example, design considerations and applications,” Information and Management, vol. 42, no. 1, pp. 15–29, 2004, doi: 10.1016/j.im.2003.11.002.
dc.relation.references	“Empresa digital”.
dc.relation.references	A. Cerezo-Narváez, M. Otero-Mateo, F. Rodríguez-Pecci, and A. Pastor-Fernández, “Digital transformation of requirements in the industry 4.0: Case of naval platforms ,” Dyna (Spain), vol. 93, no. 4, pp. 448–456, 2018, doi: 10.6036/8636.
dc.relation.references	“Encuensta de transformación digital 2017. ANDI”.
dc.relation.references	“https://www.cobiscorp.com/”.
dc.relation.references	“https://www.colac.coop/”.
dc.relation.references	C. Institute, “Guia de adopcoin y transicion de CMMI V2.0,” 2018.
dc.relation.references	T. O. G. Standard, “The TOGAF® Standard, Version 9.2,” 2018.
dc.relation.references	“Https://cintel.co,” 2019.
dc.relation.references	AXELOS Limited 2019, ITIL Foundation, ITIL 4 Edition. Feb 18, 2019.
dc.relation.references	R. Schmidt, A. Zimmermann, M. Möhring, S. Nurcan, B. Keller, and F. Bär, “Digitization – Perspectives for conceptualization,” Workshops on CLIoT, WAS4FI, SeaClouds, CloudWay, IDEA, FedCloudNet 2015 held in conjunction with European Conference on Service-Oriented and Cloud Computing, ESOCC 2015, vol. 567. Springer Verlag, Munich University of Applied Sciences, Lothstrasse 64, Munich, 80335, Germany, pp. 263–275, 2016. doi: 10.1007/978-3-319-33313-7_20.
dc.relation.references	B. Buckler, “Practical steps towards a learning organisation: Applying academic knowledge to improvement and innovation in business processes,” The Learning Organization, vol. 5, no. 1, pp. 15–23, 1998, doi: 10.1108/09696479810200810.
dc.relation.references	F. Provost and T. Fawcett, “Data Science and its Relationship to Big Data and Data-Driven Decision Making,” Big Data, vol. 1, no. 1, pp. 51–59, 2013, doi: 10.1089/big.2013.1508.
dc.relation.references	L. Barberá, A. Crespo, P. Viveros, and R. Stegmaier, “Advanced model for maintenance management in a continuous improvement cycle: Integration into the business strategy,” International Journal of Systems Assurance Engineering and Management, vol. 3, no. 1, pp. 47–63, 2012, doi: 10.1007/s13198-012-0092-y.
dc.relation.references	F.-Y. Wang, D. Zeng, K. M. Carley, and W. Mao, “Social computing: From social informatics to social intelligence,” IEEE Intell Syst, vol. 22, no. 2, pp. 79–83, 2007, doi: 10.1109/MIS.2007.41.
dc.relation.references	Https://www.gedesco.es/blog/crowdsourcing-que-es-y-como-funciona/, “No Title.”
dc.relation.references	B. Bueno and A. Balestrin, “Collaborative innovation: An open approach in the development of new products innovación colaborativa: Un abordaje abierto en el desarrollo de nuevos productos ,” RAE Revista de Administracao de Empresas, vol. 52, no. 5, pp. 517–530, 2012, doi: 10.1590/S0034-75902012000500004.
dc.relation.references	G. S. Day and P. J. H. Schoemaker, “Adapting to fast-changing markets and technologies,” Calif Manage Rev, vol. 58, no. 4, pp. 59–77, 2016, doi: 10.1525/cmr.2016.58.4.59.
dc.relation.references	S. Ratneshwar, L. Warlop, D. G. Mick, and G. Seeger, “Benefit salience and consumers’ selective attention to product features,” International Journal of Research in Marketing, vol. 14, no. 3, pp. 245–259, 1997, doi: 10.1016/s0167-8116(97)00007-4.
dc.relation.references	L. De Chernatony and S. Cottam, “Internal brand factors driving successful financial services brands,” Eur J Mark, vol. 40, no. 5–6, pp. 611–633, 2006, doi: 10.1108/03090560610657868.
dc.relation.references	C. J. Torrecilla-Salinas, O. De Troyer, M. J. Escalona, and M. Mejías, “A Delphi-based expert judgment method applied to the validation of a mature Agile framework for Web development projects,” Information Technology and Management, vol. 20, no. 1, pp. 9–40, 2019, doi: 10.1007/s10799-018-0290-7.
dc.relation.references	A. Umber, M. S. Naweed, T. Bashir, and I. S. Bajwa, “Requirments elicitation methods,” Advanced Materials Research, vol. 433–440. pp. 6000–6006, 2012. doi: 10.4028/www.scientific.net/AMR.433-440.6000.
dc.relation.references	“Http://www.andi.com.co,” 2017.
dc.rights.creativecommons	Attribution-NonCommercial-ShareAlike 4.0 International	*
dc.type.coar	http://purl.org/coar/resource_type/c_bdcc
dc.type.local	Tesis de Maestría
dc.type.driver	info:eu-repo/semantics/masterThesis
dc.identifier.reponame	reponame:Repositorio Institucional Universidad de Medellín	spa
dc.identifier.instname	instname:Universidad de Medellín	spa
dc.description.degreename	Magíster en Gestión de la Información y el Conocimiento	spa
dc.description.degreelevel	Maestría	spa
dc.publisher.grantor	Universidad de Medellín	spa

Files in this item

Name:: T_MGIC783.pdf
Size:: 3.599Mb
Format:: PDF

View/Open

This item appears in the following Collection(s)

Tesis [686]

Show simple item record

Except where otherwise noted, this item's license is described as Attribution-NonCommercial-ShareAlike 4.0 International